What is one of the methods to understanding an organization's culture?

Reviewing operational policies and procedures is a key method for understanding an organization's culture because these documents reflect the underlying values, priorities, and behaviors that define how the organization operates. Policies and procedures provide insight into what the organization deems important, the expected behavior of its employees, and how it addresses various situations. For example, a policy emphasizing teamwork and collaboration indicates a culture that values cooperation among staff, while a focus on individual performance metrics may suggest a more competitive environment.

In contrast, implementing strict rules might create a more controlled environment but does not necessarily provide a nuanced understanding of culture. Limiting employee interaction could hinder the insights gained through interpersonal dynamics and collaboration, which are often essential to grasping an organization's culture. Standardized testing does not reflect the informal and often unwritten aspects of culture, such as employee morale, alignment with organizational goals, and social interactions among staff. Thus, reviewing operational policies and procedures stands out as the most effective method for gaining a deeper understanding of an organization’s culture.